Privacy policy

About LaunchLab Education

LaunchLab Education (referred to as “LaunchLab Education”, “we”, “our” or “us”) is an Australian business providing STEM education and model rocketry products, resources and related services.

We respect your privacy and aim to handle personal information responsibly, transparently and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.

This policy applies when you use our website, create an account, purchase from us, subscribe to updates, contact us or otherwise interact with LaunchLab Education.

Personal information we collect

The information we collect depends on how you interact with us and may include:

• your name and email address;
• billing and delivery addresses;
• account details, preferences and purchase history;
• order details, payment status, transaction references and delivery information;
• communications, enquiries, return requests and customer-support information;
• newsletter choices and marketing preferences; and
• technical information such as your IP address, browser, device, operating system, referral source and website activity.

Payment information

Payments are processed by third-party payment providers. We may receive transaction details needed to confirm and manage an order, but we do not intentionally store complete payment-card details on our website.

How we collect information

We may collect personal information:

• directly from you when you place an order, create an account, complete a form, subscribe or contact us;
• automatically through essential website technologies, server logs, cookies and similar tools; and
• from service providers involved in payments, website operation, delivery, security, analytics or customer support.

Where practical, you may choose not to provide certain information. However, this may prevent us from completing an order, delivering a product or responding fully to your request.

How we use personal information

We may collect, hold, use and disclose personal information where reasonably necessary to:

• process payments, accept and fulfil orders, and arrange delivery or collection;
• operate carts, checkout, customer accounts and other website features;
• provide product information, respond to enquiries and deliver customer support;
• manage returns, refunds, disputes, warranties and product-safety matters;
• send service messages about orders, accounts or important policy changes;
• send marketing communications where you have opted in or where otherwise permitted;
• maintain website security and detect suspected fraud, misuse or technical problems;
• understand website performance and improve our products, services and customer experience; and
• meet legal, tax, accounting, record-keeping and regulatory obligations.

We will not use personal information for an unrelated purpose unless permitted or required by law, or with your consent where consent is required.

Cookies and website activity

Our website uses cookies and similar technologies that are necessary for functions such as the shopping cart, checkout, customer accounts, security and remembering preferences.

We may also use analytics or other measurement technologies to understand website traffic, performance and interactions where those tools are enabled.

You can control many cookies through your browser settings and any cookie controls made available on our website. Blocking essential cookies may prevent the cart, checkout or account features from working correctly.

Marketing communications

If you subscribe to updates or promotional content, we may use your contact details to send relevant news and offers in accordance with your preferences and applicable law.

You can opt out at any time by using the unsubscribe option in a marketing message or contacting us at sales@launchlabeducation.com.au.

When we share information

We may share personal information where reasonably necessary with:

• website hosting, ecommerce, information-technology and security providers;
• payment processors and fraud-prevention services;
• shipping, fulfilment and delivery providers;
• email, communications, support and analytics providers;
• professional advisers such as accountants, insurers or legal advisers;
• a purchaser or successor if our business or relevant assets are transferred; and
• government bodies, regulators, courts or law-enforcement agencies where disclosure is authorised or required.

We expect service providers to use personal information only for the services they provide to us and to protect it appropriately.

Overseas processing and storage

Some service providers used for website hosting, ecommerce, payments, communications, security or analytics may process or store information outside Australia. The locations may vary depending on the provider and service used.

Where applicable, we take reasonable steps to ensure overseas handling is consistent with relevant Australian privacy requirements.

Security and retention

We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps may include secure website connections, access controls, password protection, restricted administrative access and reputable service providers.

No internet transmission or electronic storage method is completely secure. If a data incident occurs, we will assess and respond to it in accordance with applicable law.

We retain personal information only for as long as reasonably needed for the purposes described in this policy, including order fulfilment, customer support, legal, tax, accounting, warranty, safety and dispute-resolution requirements. When information is no longer required, we take reasonable steps to delete or de-identify it where lawful and practical.

Accessing or correcting your information

You may ask what personal information we hold about you, request access to it or ask us to correct information that is inaccurate, incomplete or out of date.

Send your request to sales@launchlabeducation.com.au. We may ask for information reasonably needed to verify your identity and protect your information.

If applicable law permits or requires us to refuse a request, we will explain the reason where we are able to do so.

Privacy complaints

If you believe we have mishandled your personal information, please contact us first at sales@launchlabeducation.com.au. Please describe your concern and include enough information for us to investigate it.

We will consider the complaint and respond within a reasonable timeframe.

If you are not satisfied with our response and the Privacy Act applies, you may be able to contact the Office of the Australian Information Commissioner (OAIC).

Third-party websites

Our website may link to third-party websites or services. Those organisations are responsible for their own privacy practices, content and security. We encourage you to review their privacy information before providing personal information to them.

Changes to this policy

We may update this policy when our practices, services or legal obligations change. The current version will be published on this page with its updated date. Material changes may also be communicated through the website or another appropriate channel.

Contact us

For privacy questions, access or correction requests, or complaints, contact:

LaunchLab Education
sales@launchlabeducation.com.au