Terms & conditions

About these terms

LaunchLab Education is an Australian business operating from South Australia and supplying STEM, educational and model-rocketry products and resources. These terms govern your use of the LaunchLab Education website and your purchase or use of those products and resources. In these terms, “we”, “us” and “our” refer to LaunchLab Education, and “you” refers to the person using the website or placing an order.

By using the website, creating an account or placing an order, you agree to these terms. If you purchase on behalf of a school, club, business or other organisation, you confirm that you have authority to bind that organisation.

These terms should be read with our Shipping & Delivery Policy, Refunds & Returns Policy and Privacy Policy. If a specific written product term conflicts with these general terms, the specific term applies to that product to the extent of the conflict.

Eligibility, information and accounts

You must have legal capacity to enter a contract or place an order with the involvement and permission of a parent, guardian or other authorised adult. Age limits and supervision requirements may also apply to particular products or activities.

When placing an order or creating an account, you agree to:

• provide current, accurate and complete information;
• keep account credentials secure and not knowingly allow unauthorised access;
• update information that changes, including delivery and contact details; and
• notify us promptly if you reasonably suspect unauthorised account activity.

You are responsible for activity conducted through your account to the extent that the activity resulted from your act or omission. We may request reasonable verification before processing an order or account-related request.

Permitted use of the website

You may use the website for lawful personal, educational and purchasing purposes. You must not:

• use the website in a way that is unlawful, fraudulent, misleading or harmful;
• attempt to gain unauthorised access to the website, another account, a server or connected system;
• introduce malicious code, interfere with security or place an unreasonable load on the website;
• scrape, harvest, copy or commercially exploit website content except as permitted by law or with our written permission;
• impersonate another person or submit false reviews, enquiries, payment or delivery information; or
• use our products, content or services to facilitate unsafe or unlawful activity.

We may take proportionate steps to protect the website, customers and our systems, including limiting or suspending access where we reasonably believe these terms have been breached.

Intellectual property and classroom use

Unless stated otherwise, our original rocket-kit designs, instruction manuals, educational resources, product descriptions, graphics, logos, branding, photographs and other images, downloads and website materials are owned by or licensed to LaunchLab Education and are protected by applicable intellectual-property laws.

You may view the website and make incidental copies needed for ordinary browsing and purchasing. You may not reproduce, republish, sell, adapt, distribute, upload or use our content to create a competing product without written permission, except where the law permits.

Purchased educational resources

Unless a resource or licence states otherwise, the purchaser may use and print a purchased educational resource for personal learning or within the purchaser’s own classroom or learning group. This is a limited, non-exclusive, non-transferable licence; ownership of the resource does not transfer to the purchaser.

You must not share a purchased digital file publicly, upload it to an unrestricted drive or learning platform, distribute it across multiple schools or organisations, remove ownership notices, resell it or give copies to others outside the licensed classroom or learning group without our written permission.

Product information and performance

We take reasonable care to describe products accurately. Images are illustrative, screen colours can vary, and minor differences in colour, finish, packaging or components may occur where they do not materially affect the product’s function or your consumer rights. Measurements and weights are approximate unless expressly stated otherwise.

Model-rocket altitude, flight duration, recovery and other performance figures are estimates or simulation outputs, not guarantees. Actual results depend on factors such as assembly, finish, payload, motor selection and condition, launch equipment, weather, site conditions and user technique.

You are responsible for checking the product description, included components, recommended skill level, compatible motors and equipment, age guidance and any stated restrictions before ordering. Contact us before purchase if a particular feature or intended use is important to your decision.

Orders, review and acceptance

Placing an order is an offer to purchase the selected products on these terms. An automated order confirmation acknowledges that we received your order; it does not by itself mean that we have accepted the order.

An order is accepted when we confirm that it is being fulfilled, confirm that it is ready for collection, or dispatch it, whichever occurs first. We may reasonably verify payment, stock, pricing, address information, eligibility and product or transport restrictions before acceptance.

Before acceptance, we may decline or cancel all or part of an order where, for example:

• a product is unavailable or affected by a listing or pricing error;
• payment is not authorised or required information cannot be verified;
• the order breaches a product, safety, age, destination or transport restriction;
• we reasonably suspect fraud, resale abuse or unlawful activity; or
• we cannot supply the order within a reasonable time and no suitable alternative is agreed.

If we decline or cancel an order after receiving payment, we will notify you and refund the affected amount using the original payment method unless you agree to another lawful arrangement. This does not limit any rights you may have under Australian Consumer Law.

Pricing and payment

Prices are displayed and charged in Australian dollars (AUD) and include GST where applicable, unless clearly stated otherwise. Shipping or other separately disclosed charges are shown before you submit the order.

Payment is required using an available checkout method. Payments may be processed by third-party payment providers under their own terms and privacy practices. LaunchLab Education does not store your complete payment-card number on this website.

We may correct an obvious pricing, description or calculation error before accepting an order. If the correction materially changes the order, we will give you the choice to proceed at the corrected price or cancel the affected item for a refund.

Shipping, delivery and launch-site pickup

Processing timeframes, delivery estimates, shipping charges, address requirements, tracking, parcel delays and selected SARC Launch Site Pickup arrangements are explained in our Shipping & Delivery Policy.

Delivery estimates are not guaranteed dates. You are responsible for providing an accurate, accessible delivery address and for reviewing pickup cut-off times where launch-site pickup is selected. Risk and responsibility for the products pass as provided by applicable law; nothing in these terms changes any non-excludable consumer right.

Returns, refunds and consumer rights

Our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). Depending on the circumstances, you may be entitled to a repair, replacement, refund, compensation or another remedy if a product does not meet an applicable consumer guarantee.

At our discretion, we may accept an eligible change-of-mind return requested within 30 days of delivery for store credit only, less a 15% restocking fee. No cash refund is available for an approved change-of-mind return, original shipping costs are not refundable, return shipping is the customer’s responsibility, and store credit cannot be redeemed for cash. Eligibility conditions, exclusions and return steps are set out in our Refunds & Returns Policy.

General information about consumer rights and guarantees is available from the ACCC.

Model-rocketry safety and responsible use

Model rocketry involves inherent risks, including heat, ignition, moving objects, sharp tools, adhesives, small parts, flight and recovery hazards. Products must be assembled, stored, transported, launched and recovered responsibly.

You agree to:

• read and follow all manufacturer, kit, motor, launch-system and safety instructions;
• use only compatible, lawful components and motors within their stated limits;
• inspect equipment and the completed rocket before use and not use damaged or unsafe items;
• select a suitable launch area and account for weather, fire danger, people, animals, property, roads, aircraft and powerlines;
• comply with applicable aviation, fire, environmental, transport and other laws and approvals; and
• follow all launch-site, club, event-organiser and range-safety directions.

Product information and educational content are not a substitute for your own safety assessment, qualified instruction or compliance with current laws and site requirements.

Children, students and adult supervision

Product age guidance is not a substitute for appropriate adult judgement and supervision. A responsible adult must assess each participant’s abilities and supervise children and students during assembly, tool use, application of adhesives or finishes, motor handling, launch preparation, launch and recovery as appropriate.

Some products may contain small parts, sharp components or materials that require ventilation, protective equipment or careful handling. Keep products and components away from children who are below the stated age range and follow all warnings on product packaging and instructions.

Schools, clubs, educators and group leaders remain responsible for their risk assessments, permissions, ratios, participant briefings and compliance obligations.

Digital resources and downloads

Access to a digital resource is provided for the licence and audience stated on its product page or within the resource. You are responsible for using compatible software and keeping a secure backup of files made available to you.

You must not bypass access controls, distribute download links, share files outside the permitted users or use a resource in a way that infringes another person’s rights. We may correct or replace a digital file where reasonably necessary, including to address an error or accessibility issue.

Change-of-mind returns may be unavailable after a digital product has been accessed or delivered. This does not limit remedies that apply where the digital product fails to meet a consumer guarantee.

Website availability and third-party services

We aim to keep the website accurate, secure and available, but access may occasionally be interrupted for maintenance, updates, faults or events beyond our reasonable control. We do not promise uninterrupted or error-free access.

The website may link to or rely on third-party websites and services, including payment, delivery, social-media and club-event services. Those services are operated by their respective providers and may have separate terms and privacy practices. A link does not necessarily mean that we control or endorse all third-party content.

We are not responsible for a third party’s independent acts or omissions except to the extent responsibility cannot lawfully be excluded. Please assess third-party information and terms before relying on them.

Disclaimers and liability

Nothing in these terms excludes, restricts or modifies a guarantee, condition, warranty, right or remedy imposed by law where doing so would be unlawful, including under the ACL.

To the extent permitted by law, LaunchLab Education is not responsible for loss, damage or injury to the extent it is caused by your unlawful use, incorrect assembly, unauthorised modification, use of incompatible components, disregard of instructions or warnings, unsafe launch practices, or failure to obtain required supervision, permission or approval.

You remain responsible for deciding whether a product or resource is suitable for your intended context and for taking reasonable safety precautions. We do not exclude responsibility for our own conduct where liability cannot lawfully be excluded or limited.

Changes to these terms

We may update these terms to reflect changes to our products, website, business practices or legal obligations. The current version and its last-updated date will be published on this page.

Updated terms apply to website use and orders placed after the updated version is published. The terms in effect when an order was accepted continue to govern that order unless a change is required by law or you agree otherwise.

Questions, disputes, governing law and severability

If you have a concern, please email us with relevant details and the outcome you are seeking. We will try to review the matter and work with you in good faith. This informal step does not prevent either party from seeking urgent relief, contacting a regulator or consumer-protection body, or exercising any legal right.

These terms are governed by the laws of South Australia and applicable Commonwealth laws, subject to any mandatory law that applies in your location. A dispute may be brought before any court or tribunal that has jurisdiction under applicable law.

If any part of these terms is found invalid or unenforceable, it will be read down to the minimum extent necessary or severed if it cannot be read down. The remaining terms continue to operate.

Contact us

For questions about these terms, a product or an order, contact:

LaunchLab Education
sales@launchlabeducation.com.au