Privacy Policy

Last Updated: 10 June 2026

At LaunchLab Education (“LaunchLab Education”, “we”, “our”, “us”), we are committed to protecting your privacy and handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, purchase products, contact us, sign up for updates, or otherwise interact with us.

We manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

LaunchLab Education is an Australian business based in South Australia that provides STEM, education and model rocketry products and services.

If you have questions about this Privacy Policy or your personal information, you can contact us at:

Email: sales@launchlab.com.au

2. What Personal Information We Collect

We may collect personal information that is reasonably necessary for our business functions and activities.

Depending on how you interact with us, this may include:

Information You Provide Directly

• Name

• Email address

• Phone number

• Billing and shipping address

• Payment and order information

• Purchase history

• Communication preferences

• Information submitted through forms, customer support requests, or newsletters

Payment Information

Payments may be processed through third-party payment providers. We do not store full credit card or payment details on our systems.

Automatically Collected Information

When you use our website, we may automatically collect certain information, including:

• IP address

• Browser type and device information

• Operating system

• Website usage and interactions

• Referring websites or search terms

• Cookies and analytics data

This information helps us improve website performance, customer experience, security, and business operations.

3. Why We Collect and Use Your Information

We may collect, use and disclose personal information to:

• Process and fulfil orders

• Deliver products and customer support

• Communicate with you about purchases or enquiries

• Send newsletters or marketing communications (where you have opted in)

• Improve our website, services and customer experience

• Detect fraud, abuse, misuse or security issues

• Maintain records for legal, accounting and operational purposes

• Comply with legal obligations

We will only use personal information where reasonably necessary for these purposes.

4. Marketing Communications

If you choose to subscribe to updates, newsletters or promotional content, we may contact you by email.

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link in emails, or

• Contacting us at sales@launchlabeducation.com.au

We do not send unsolicited marketing communications.

5. Cookies, Analytics and Website Tracking

Our website may use cookies and similar technologies to improve functionality, understand website traffic and improve user experience.

Cookies may help us:

• Remember preferences

• Analyse website traffic and performance

• Improve website functionality

• Support marketing and advertising activities

We may use third-party services such as website analytics or advertising platforms (for example, analytics, social media integrations, or ecommerce services) that collect information about website usage.

You can usually manage cookie preferences through your browser settings.

6. Disclosure of Personal Information

We may disclose personal information to trusted third parties where reasonably required to operate our business, including:

• Payment processors

• Shipping and fulfilment providers

• Website hosting and ecommerce platforms

• IT service providers

• Marketing and analytics providers

• Professional advisers (accountants, legal advisers, insurers)

• Government authorities or regulators where legally required

Some providers may store or process information overseas.

We take reasonable steps to ensure service providers handle information appropriately.

7. Overseas Disclosure

Some third-party service providers used to operate our website, payments, analytics or communications may be located outside Australia.

As a result, personal information may occasionally be transferred to or stored in countries including the United States or other jurisdictions where our service providers operate.

We take reasonable steps to ensure overseas providers manage personal information appropriately.

8. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Measures may include:

• Secure ecommerce and payment systems

• Password protection and access controls

• Secure hosting providers

• Restricted access to customer information

While we take reasonable precautions, no method of internet transmission or electronic storage is completely secure.

9. Accessing or Correcting Your Information

You may request access to personal information we hold about you or ask us to correct inaccurate information.

To request access or correction, please contact:

sales@launchlabeducation.com.au

We may need to verify your identity before responding.

In limited circumstances permitted by law, we may decline a request and will explain why.

10. Retention of Information

We retain personal information only for as long as reasonably necessary to:

• Provide products or services

• Meet legal, tax, warranty and accounting obligations

• Resolve disputes or enforce agreements

When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

11. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content or policies of external websites and encourage users to review their privacy policies.

12. Complaints

If you believe we have breached your privacy or mishandled personal information, please contact us first at:

sales@launchlabeducation.com.au

We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the:

Office of the Australian Information Commissioner (OAIC)

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, legal obligations or website practices.

The updated version will always be available on our website with the revised effective date.

14. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact:

LaunchLab Education
Email: sales@launchlabeducation.com.au