Returns & Refunds Policy

Last Updated: [Insert Date]

At LaunchLab Education (“we”, “our”, “us”), we want you to feel confident when purchasing from us. This Returns & Refunds Policy outlines when returns, replacements, store credit or refunds may be available and how to arrange a return.

Nothing in this policy excludes, limits or modifies your rights under the Australian Consumer Law (ACL).

1. Australian Consumer Law

Under Australian Consumer Law, customers may be entitled to a repair, replacement or refund where a product:

• Is faulty or defective;

• Is unsafe;

• Is significantly different from the description or images provided;

• Does not perform as reasonably expected.

Where required under Australian Consumer Law, LaunchLab Education will provide an appropriate remedy.

2. Change of Mind Returns

We understand that sometimes plans change.

We may accept change-of-mind returns within 30 days of delivery, at our discretion, provided the item:

• Is unused and unassembled;

• Is in original, resalable condition;

• Includes all parts, packaging, manuals and included materials;

• Has not been painted, glued, modified, damaged or partially assembled;

• Is accompanied by proof of purchase.

Approved change-of-mind returns will be issued as store credit only.

Please note:

• Original shipping costs are non-refundable;

• Return shipping costs are the responsibility of the customer;

• Store credit cannot be redeemed for cash.

We reserve the right to refuse change-of-mind returns that do not meet these conditions.

3. Non-Returnable Items

Unless required by Australian Consumer Law, the following items are not eligible for return:

• Rocket kits that have been assembled, glued, painted, flown, modified or used;

• Custom, personalised or made-to-order products;

• Clearance or final-sale items (where identified);

• Digital downloads, guides or educational resources that have already been accessed or delivered.

4. Faulty, Damaged or Incorrect Items

If your item arrives damaged, defective, incomplete or incorrect, please contact us as soon as possible so we can help resolve the issue.

Please email:

sales@launchlabeducation.com.au

Where possible, include:

• Your order number;

• A description of the issue;

• Photos of any damage, defects or missing items.

Depending on the circumstances and our obligations under Australian Consumer Law, we may provide:

• Replacement parts;

• Product replacement;

• Repair;

• Store credit; or

• Refund.

5. How to Arrange a Return

Please contact us before sending any return.

Returns sent without prior approval or return instructions may not be accepted.

To request a return, contact:

sales@launchlabeducation.com.au

Please include:

• Your order number;

• Reason for the return;

• Photos if the item is faulty or damaged.

If approved, we will provide return instructions and the appropriate return address.

For security and processing reasons, we do not accept unsolicited returns.

Customers are responsible for safely packaging returned items.

We recommend using a tracked shipping service for returns, as LaunchLab Education cannot be responsible for items lost or damaged during return transit.

6. Refunds and Store Credit

Once returned items are received and inspected, we will notify you of the outcome.

Where approved:

• Change-of-mind returns will be issued as store credit only;

• Faulty or ACL-related claims will be handled in accordance with Australian Consumer Law;

• Refunds (where applicable) will be returned to the original payment method.

Approved refunds are generally processed within 10 business days of assessment, although timing may vary depending on payment provider.

7. Contact Us

If you have questions about this Returns & Refunds Policy or would like to arrange a return, please contact:

LaunchLab Education
Email: sales@launchlabeducation.com.au